Return & Refund Policy

Last Updated: 5th August, 2026

At Darling Lighters, we take pride in delivering premium handcrafted novelty lighters. Every product is carefully inspected before dispatch. If you experience any issues with your order, we're here to help.

Returns

- Orders placed during promotional sales or clearance events are not eligible for return unless the product is received damaged or incorrect.

- Return or replacement requests must be raised within 48 hours of receiving your order.

- Products must be unused, in their original packaging, and in resellable condition.

- For damaged, defective, or incorrect products, an unboxing video recorded from the beginning until the package is fully opened is mandatory for verification.

Due to the nature of our products, returns cannot be accepted for:

- Change of mind

- Personal preference

- Minor handmade variations

- Incorrect product selection by the customer

To initiate a return, email us with your:

- Order Number

- Unboxing Video

- Reason for Return

Refunds

Once your returned item has been received and inspected:

- You will receive an email regarding the approval status.

- Approved refunds are processed within 5–7 business days.

- Refunds for prepaid orders are credited to the original payment method.

- Cash on Delivery (COD) refunds will be processed via UPI or bank transfer.

Please note:

- Shipping charges are non-refundable unless the mistake was from our side.

- Refunds are not applicable for products damaged due to misuse or improper handling.

Replacements

If you receive:

 -A damaged product

- A manufacturing defect

- The wrong product

We will gladly send a replacement after successful verification.

An uninterrupted unboxing video is mandatory for all replacement requests.

Return to Origin (RTO) Policy

An RTO (Return to Origin) occurs when a shipment is returned due to customer-related reasons such as:

- Incorrect or incomplete shipping address

- Customer unavailable after multiple delivery attempts

- Refusal to accept delivery

- Failure to collect the shipment

If your order is returned to us due to any of the above reasons:

- A re-shipping charge will apply.

- Re-dispatch will begin only after the shipping fee has been paid.

- Refunds are not applicable for customer-caused RTO cases.

- Our support team will assist you with the re-shipping process.

Product Safety

Darling Lighters are functional refillable lighters.

Please note:

- Keep away from children.

- Refill only with standard butane gas.

- Use responsibly.

- Damage caused by misuse, accidents, modifications, or improper refilling is not covered under our return or replacement policy.

Contact Us

For return, replacement, or refund assistance, please contact us with your order details.

Email: darlingjust4you@gmail.com

Policy Updates

Darling Lighters reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any changes will be reflected on this page with an updated Last Updated date.

Thank you for choosing Darling Lighters. We appreciate your support and are committed to providing a smooth shopping experience.